Reviews

It was one of the best experiences I've had purchasing a vehicle. The staff was very professional. Francis was outstanding and did everything to help us. I will recommend Jimmy Smith GMC to all of my friends.

As always, service was very easy from the beginning to the end…

Dealership is very clean, organized and the service advisors get you in and out promptly.

Very friendly and helpful staff. Melissa rocks she remember me when I walked in the door. I am so happy that I finally got tire sensors that work. Because the ones I got from another company didn’t work

Excellent Service with Quality workmanship. As always with friendly service.

Excellent service always

As always every time i arrived with my vehicle it outstanding customer service, My service advisor always go above and beyond to ensure that I am satified and all expectations are met.

Overall, the salesman was kind and understood our frustration. The length of time to receive the vehicle was inexcusable but that's on GMC. Then, to make matters worse, the truck sat in Birmingham for 2 weeks.

Francis was so friendly, helpful and knowledgeable. We really loved our car buying experience!

I recently had my vehicle serviced at Jimmy Smith GMC, and unfortunately, my experience left me very disappointed. When I arrived with my vehicle, I specifically requested not to rotate my tires and that the air pressure in all of my tires be topped off. After the service was completed, I asked if that had been done, and the response I received was, “They looked close.” What does “looked close” even mean when it comes to maintaining a customer’s vehicle? Tire pressure isn’t something that should be estimated by appearance—it should be checked with a tire pressure gauge and adjusted to the manufacturer’s recommended specifications. That response immediately made me wonder: What else “looked close” during the maintenance of my vehicle? Then I had to take my vehicle to the back and request to have my tires topped off. Technicians get in and out of your vehicle without placing floor mats or seat covers like most places. I don’t want my seats dirty from technicians grease and dirt! As a customer, that does not inspire confidence. To make matters worse, I am a GM Rewards member and asked about the advertised 8-Quart Oil Change Package for $66.95. The service manager told me he had no knowledge of such an offer and made no effort to look into it or assist me further. A simple willingness to verify the promotion or help a loyal GM customer would have gone a long way. Customer service is about professionalism, attention to detail, and making customers feel valued. Unfortunately, my experience reflected the opposite. I expect better communication, greater attention to the details that matter, and a stronger commitment to customer satisfaction from a GMC dealership. I hope this feedback encourages improvements so future customers receive the level of service they deserve.